24/7 Global IT Support
Nirvista provides always-on IT support and managed services to ensure your infrastructure and applications remain available, secure and performant. Our global follow-the-sun model combines local expertise with centralized tooling to deliver fast incident resolution and proactive system health management.
We partner with enterprises to define SLAs, implement robust monitoring, and operate Network Operation Centers (NOCs), helpdesks and remote-operations teams. From cloud operations and backups, to patch management and security monitoring, our support services cover the full lifecycle so you can focus on business outcomes.
Key Capabilities
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24/7 NOC & Helpdesk with tiered escalation
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SLA-driven incident & problem management
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Proactive monitoring, alerting, and on-call rotations
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Cloud operations: provisioning, autoscaling & cost controls
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Patch management, backups, disaster recovery & DR drills
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Security monitoring, vulnerability management & response
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Remote hands, managed on-prem support and vendor coordination
Typical Outcomes & Benefits
- Minimized downtime and faster mean time to resolution (MTTR)
- Predictable operating costs through managed contracts and SLAs
- Improved security posture with continuous monitoring and patching
- Scalable operations that align with cloud adoption and business growth
Service Gallery
How We Deliver
Our delivery follows a structured onboarding and operational model: initial assessment & runbook creation, implementation of monitoring and automation, SLA definition, and continuous improvement through regular reviews and playbook updates. We integrate with your tooling (ITSM, observability, ticketing) and provide transparent reporting.